Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

We work with Canada Post as our shipping company, and any delays that they may incur are outside our control.

Domestic Shipping Rates and Estimates

All orders ship from Edmonton, AB.

Shipping option	Estimated delivery time	Price
Standard (Untracked)	3 to 9 business days	$3
Standard	1 to 4 business days	$15
Express	1 to 2 business days	$25

 

International Shipping

We do not currently offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which may include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at info@peakpins.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount. Please note that you will be responsible for the return postage.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@peakpins.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@peakpins.com.